Refund policy

Returns & Exchanges

We hope you love your SOLA & SAGE pieces.

Due to hygiene reasons, we do not generally accept change of mind returns or exchanges on earrings once they have been opened, tried on or worn.

If you believe your item is faulty, damaged, incorrect or otherwise does not meet the consumer guarantees under Australian Consumer Law, please contact us with your order details and photos where appropriate. We will assess the issue and provide a remedy where required.

Please contact us before returning any item. Items returned without prior approval may not be accepted. If a return is approved, we will provide you with return instructions.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If your item arrives damaged, defective or you receive the wrong item, contact us as soon as possible so we can assess the issue and make it right.

Change of Mind

We do not offer refunds or exchanges for change of mind on earrings where the item has been opened, tried on or worn for hygiene reasons.

Nothing in this policy excludes or limits any rights or remedies you may have under the Australian Consumer Law.

Refunds

Where a refund is approved, it will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

Contact

For questions regarding a return, refund or your order, please contact SOLA & SAGE using the contact details provided on our website.